Appointments & Account
Booking, rescheduling, billing, and reaching a person.
How to book, reschedule, or cancel an appointment
Booking, moving, or canceling an appointment takes a few minutes on any of our channels. How to book Pick whichever you like: - Call 1-888-801-6789 - Text (801) 634-0177 - Email help@gottriple.com - Live chat at gottriple.com Tell us what you need: a free water test, a solar consultation, or service on an existing system. Have your address ready, plus two or three time windows that work for you. You will have a confirmed date and time before the call or chat ends. How to reschedule Reach out on any channel above. Give us the name on the appointment and its current date and time, then tell us what works better. We move it and confirm the new time. How to cancel Same channels, same information. If you can, let us know at least a day ahead so we can offer the slot to another customer. If something comes up at the last minute, tell us anyway. Canceling is fine, and you can rebook whenever you are ready. About the chat and text assistant Our AI assistant answers chat and text first. It can book, reschedule, and cancel appointments on its own, at any hour. If you would rather handle it with a person, say so and it will hand you off. If a rep booked for you If a Triple Crown rep set up your appointment in person, you can still change it through any channel above. You do not need to track down the same rep.
How to reach a person (and how fast we respond)
You can always reach a real person at Triple Crown. Here is how, and how fast to expect an answer. Ways to reach us - Live chat at gottriple.com - Text (801) 634-0177 - Call 1-888-801-6789 - Email help@gottriple.com Our hours Chat and text are answered during business hours: Monday through Saturday, 8 a.m. to 8 p.m. Central time. How the assistant works When you start a chat or send a text, our AI assistant answers first. It handles most requests on the spot, like booking an appointment or answering common questions about water tests and solar. It is available around the clock. If you want a person instead, say so. A plain "I want to talk to a person" is enough. The assistant hands the conversation to a team member. During business hours, a person picks it up and continues where the assistant left off. Outside business hours, the assistant can still take your message and book appointments. A person follows up when we open. Which channel to pick - Fastest for most things: chat or text. - Prefer to talk it through: call us. - Sending documents or longer details: email. Include your name, address, and phone number so we can find your account. If a conversation drops If a chat times out or a text thread goes quiet, message us again. We keep the conversation history, so you will not have to start over.